Chicago,
Illinois
022037
This person drives and manages the knowledge sharing processes within the Midwest Region of Grant Thornton. The knowledge manager has four main areas of responsibility:
• To work with leadership to promote and integrate Knowledge Management (KM) into regional and local office culture and business processes.
• To ensure that the best, relevant information for their COP area is accessible to all personnel who need to use it (i.e., primary and secondary audiences) and that this knowledge is accurate and complete.
• To work with the Midwest Regional Managing Partner in leading special projects to drive the business in the region and local offices involving our Office Managing Partners, Practice Leaders and Internal Client Services personnel throughout the region.
• To work with the Grant Thornton KM Central team to continue to build and enhance the Grant Thornton knowledge sharing organization and KM solution, and employ continuous improvements to meet the needs of the users.
This person reports to the Midwest Regional Managing Partner.
Primary Responsibilities:
• Understands how to effectively combine all of the people, process and technology components involved in effective knowledge management for his/her SIG COP.
• Knows what is of strategic value for his/her COP and Grant Thornton.
• Understands the value of and how to network and coordinate efforts with the various Grant Thornton groups involved in knowledge management.
• Knows how to liaison with leadership, other knowledge managers and Grant Thornton KM Central team.
• Listens and understands the needs of users and inform the KM Central Team of those needs
• Liaison with KM Central team to continue to develop and build the knowledge management system to meet the user’s needs, and take advantage of advances in technology. Be actively involved in design and process functions of future versions
• Special Projects
• Is able to articulate scope out, manage and get things done for key operational special projects needed by the Regional Managing Partner. These projects cover many different operational areas including Service Quality Measurement for the Region, Finance and Accounting, Marketing and Sales, Community Involvement, Public Policy, etc.
• Knowledge Management
• Understands the value, constraints, and implications of the various processes and procedures for acquiring, authoring, archiving, and accessing content, and quality assessment of that content.
• Authoring
• Contribute to the GT knowledge systems
• Actively solicit content from known subject matter experts (SME)
• Fill in any knowledge gaps that become evident
• Synthesize content
• Keep knowledge content fresh
• Ensure knowledge content is cohesive
• Build knowledge nuggets – e.g., build and compile credential packages, find and share success stories, maintain COP methodologies and tools, etc.
• Fulfill all information requests from users
• Answer complex questions about tools and direct people to the appropriate resources
• Work on big/urgent requests from users or SMEs
• Approval Process and Quality
• Identify high value content, review it for quality, and insure that it is contributed to the knowledge management system.
• Search the GT KM systems for content that could be deemed “Best”, and provide resources to edit, scrub, or otherwise develop content to “Best” status
• Perform QA process for documents
• Proofread or scan each document to determine if it needs more scrubbing, or editorial review
• Review seemingly duplicate information or determine if the new content can be synthesized in with old content
• Review all taxonomy tags to ensure correct placement into the various COPs
• Determine the overall relevancy of a new submission, and date it for future upgrade or review (i.e. what is its shelf life?)
• Relate content from the entire SIG (service line, function, industry, geography) COPs to make the entire COP more cohesive, less duplicative, and to ensure that all gaps are filled
• Add insights to package the content in a new or more useful way
• Content Management
• Assess quality of existing documents and work to have them revised on a periodic schedule
• Maintain “linkages” between COP knowledge nuggets.
• Identify “links” between knowledge nuggets and other database resources, engagements, methodologies, and tools/techniques.
• Create “links” between related knowledge nuggets.
• Assess and update linkages as needed to ensure quality of knowledge.
• Maintain content organization to ensure quick and easy navigation and searching
• Review new SIG COP content resources and see if your COP has a need to link to this knowledge
• Archive old content as needed and remove it from the KM system
• Works well with and effectively interacts with content suppliers from all of the offices within the Midwest region, as well as with all knowledge managers and content suppliers across SIG.
• Knows how to promote knowledge sharing among his/her COP personnel and coach personnel in effective, efficient, and enthusiastic knowledge sharing.
• Drive the GT Knowledge Sharing strategies at the SIG COP level.
• Educate all personnel on how to use knowledge sharing tools
• Actively promote usage by being available to train, coach, or do presentations
• Serve as a liaison between the SIG COP and the KM Central Team
• Inform SIG sponsoring partners of latest GT knowledge initiatives
• Represent information wants and needs of SIG COP
• Liaison with other knowledge managers up and down the organization, and with content experts from any area of GT
• Becomes an expert in accessing and navigating all knowledge sharing tools.
Qualifications
Minimum Requirements:
• Bachelor's degree in business, accounting, communications, marketing or other related business field
• Minimum of 5 years of experience in a professional services or related business field - Understand the business of professional services and how a partnership operates.
• Minimum of 5 years of Knowledge Management experience. KM experience across an organization or multiple communities desired.
• A highly motivated, self-starter with the ability to plan, create and execute own ideas
• A high level of comfort with the ambiguity and uncertainty that comes with rapid growth and change
• Confidence and poise. Ability to present, instruct and interact with personnel at all levels
• Ability to effectively work with personnel at all levels and in teams, and with top level management
• Conceptually-proficient and Capabilities Understanding-proficient in many software platforms including: content management systems, collaboration/groupware systems, intranets, extranets and internet technologies.
• Ability to identify what knowledge is important to his/her COP constituents
• Ability to implement the various KM people, process and technology components within his/her COP
• Hands-on experience and strong proficiency with Microsoft Office, Internet Explorer/Web Browsers, E-mail and other personal technologies
• Strong project management, organizational skills and attention to detail
• Ability to develop and apply, both creative and sensible approaches to execution plans and problems/issues as they arise
• Excellent communication skills, both verbal and written
Desirable characteristics:
• Knowledge of Grant Thornton service lines, industries, and culture
Requisition ID: 022037
Chicago, IL
Chicago, Illinois
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