Service Now Architect

Grant Thornton 10/29/2019 6:22:49 AM
JOB ID: 045161 Specialty:
Oakbrook Terrace, Illinois




Grant Thornton is collaborative, entrepreneurial and on the move. As part of a dynamic global organization of 47,000 people serving clients in more than 140 countries, we have the agility and focus it takes to be a leader.

Summary: The ServiceNow Architect will work with IT service management leadership, service owners, process owners, and various service delivery groups to develop technical solutions that satisfy the business needs of the organization. You will be responsible for designing and configuring architectural solutions in the ServiceNow IT service management tool, and you will be a key member of the overall IT Customer Experience team. As a strategic thought leader, you will implement high-quality solutions based on industry best-practices, and you will participate in all technical aspects of the ServiceNow program.

Essential Job Functions:

Demonstrate ability to influence, providing options with pros, cons, and risks around all key technical decisions during the program delivery process

Experience in Cloud applications and security associated with Cloud computing (i.e., software-as-a-service (SaaS) and platform-as-a-service (PaaS) environments)

Experience configuring and enhancing all aspects of ServiceNow such as workflow, user interface (UI), client scripts, business rules, and more, utilizing out-of-the-box functionality as much as possible and only customizing when necessary

Establish standards and IT hygiene within ServiceNow, including maintenance routines, development standards, and code reviews

Experience with web technologies such as XML, HTML, web services, and other similar technologies

Knowledge of improving performance and configuration by utilizing ServiceNow best practices

Strong ability to identify system deficiencies and recommend solutions and continual service improvements

Strong interpersonal skills used to collaborate effectively with other ServiceNow administrators to develop global solutions


College degree or equivalent combination of education and experience
5+ years of overall ServiceNow experience required
ServiceNow Application Developer; Implementation Specialist and System Administrator certifications are a plus
Prior ServiceNow technical knowledge and strong platform architecture understanding with ServiceNow Certified System Administrator and Certified Implementation Specialist certifications is highly preferred
Experience in Integrations between ServiceNow and other tools/systems as well as an ability to lead design sessions to architect such integrations
Strong understanding of the software development life cycle with experience in an agile (SAFe, Scrum, Kanban) environment as well as a thorough understanding of java scripting, relational databases, SQL and web services
Excellent verbal and written communication skills, with experience interacting with clients at multiple levels as well as ability to demonstrate strong analytical and problem-solving skills


Grant Thornton LLP promotes a nationally recognized culture of health and offers an extensive array of benefits to meet individual lifestyles. For a complete list of benefits, please visit

Founded in Chicago in 1924, Grant Thornton LLP (Grant Thornton) is the U.S. member firm of Grant Thornton International Ltd., one of the world’s leading organizations of independent audit, tax and advisory firms. Grant Thornton has revenues in excess of $1.7 billion and operates 59 offices across the U.S., with more than 590 partners and 8,500+ employees.

Grant Thornton works with a broad range of publicly- and privately-held companies, government agencies, financial institutions, and civic and religious organizations. Core industries served include consumer and industrial products, financial services, not-for-profit, private equity, and technology. Grant Thornton focuses on serving dynamic organizations that pursue growth holistically — whether through revenue improvement, leadership, mission fulfillment or innovation.

It is Grant Thornton’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

Requisition ID: 045161

Oakbrook Terrace, IL
Oakbrook Terrace, Illinois