People & Culture Transformation Associate Director

Grant Thornton 10/24/2018 5:50:49 AM
JOB ID: 041947 Specialty:
Regional, Regional




Grant Thornton is collaborative, entrepreneurial and on the move. As part of a dynamic global organization of 42,000 people serving clients in more than 120 countries, we have the agility and focus it takes to be a leader.

People & Culture Transformation Associate Director

P&C Transformation and Strategic Initiatives

United States-Open

Job Description:

The Associate Director of P&C Transformation is a strategic, transformation focused role that primarily works to identify and create efficiencies across the People and Culture (P&C) organization to meet current and future business needs. The Associate Director supports the P&C National Director of Advisors to ensure successful delivery of process improvements and change management to users throughout the organization and primarily in the P&C Transformation space. The Associate Director will proactively identify improvement opportunities across people, process and technology and participate in transformational activities across multiple P&C functions, many of which will be in conjunction with other ICS functions and integrated with the P&C Area Advisor team. The Associate Director will interface with team members across various functions within the firm’s P&C organization, creating a unique opportunity to collaborate with these various functional leaders, including but not limited to Learning & Organizational Effectiveness, HR operations, compensation and benefits administration, employment law compliance, recruitment, performance management, as well as assisting with the design and implementation of an optimized, centralized delivery model in tandem with a Core HR implementation. The Associate Director serves as a primary driver for the overall transformation of the P&C function, especially focused on P&C technologies, in the support of firm-wide goals and objectives. This person will provide thought leadership, distinctive internal client service and consultation and is critical in the execution of systemic, value add enhancements to current processes.

Core Responsibilities:

People leader and career coach of the P&C Transformation team
Supportive of the strategy of the firm, of P&C, of regional practices and the business priorities within markets, office or practice, as they relate to enhancements and ways of working
Works to execute the firm strategy by co-designing and implementing a business aligned people agenda that delivers measurable value to the business and an exceptional experience to our people
Uses data and metrics to make critical decisions; identifies patterns and can use to make systemic improvements
Interfaces with other P&C functional areas and leaders such as learning, compensation/benefits, payroll, mobility, and talent acquisition
Collaborates with stakeholders, which may include business leaders, to understand current and future state needs
Familiarized with vendor contracts and takes part in negotiation, alongside procurement and Sr. Director
Conducts interviews, discussions, research, etc. from various sources to form a POV for future state and how to get there
Leads building efficient and effective responsiveness into existing operations
Oversees and/or prepares current and future state documentation via process flows, procedures, protocols, etc.
Designs, facilitates and leads meetings and takes responsibilities for oversight of meeting outcomes
Acts as an internal Client Relationship Manager, working with the Functional Transformation teams and interfacing with other P&C functional leaders to drive business outcomes
Understands and helps create RACI models


Qualifications (Personal Characteristics, Skills/Abilities, Academic):

The ideal candidate will be:
A business-minded professional with at least 10 years of increasing responsibility in HR/Talent positions with demonstrated ability to thrive in a culture that is collaborative, service-oriented, and consultative
A functional HR/Talent leader who delivers services with a pragmatic approach to business partnership and operations
A strong team player with the ability to build good relationships with key stakeholders
Credible, adaptable, and someone who demonstrates strong initiative and ownership
Highly professional, results driven, with strong desire to continue learning to broaden knowledge, insight and perspective
Experienced in prioritization with demonstrated ability to be effective in supporting multiple business leaders/partners and initiatives
Collaborative and action-oriented, with ability react positively and quickly to sudden and unpredictable change
Experienced with HR and business technologies and applications, applying them as required
Analytics-focused with ability to solve problems and develop solutions
Flexible to operate in a new, unknown environment with evolving needs
Confident and strong personal initiative as someone who is willing to get out in the field, roll up their sleeves, and do whatever it takes to get the job done
An individual with a strong sense of ownership of work
Able to coach and mentor others inside and outside the team

The Ideal Candidate Will Possess:
Bachelor’s degree in related field
PHR or SPHR certification desirable and prior HR/Talent consulting experience preferred
Proven capability as a business analyst, change agent and optimization expert
Past experience in leading, managing, mentoring and developing others
Proven ability to consistently and positively contribute in a high-paced environment
Strong verbal and written communication and presentation skills
A reputation for discretion, integrity, judgment, responsiveness, and strong attention to detail
Solid PC skills with proficiency in MS Office including Word, Excel, Visio, and PowerPoint
Ability to travel on occasion (roughly 15-20%)

Proficiency Standards for fully functioning P&C Manager:

Technical Expertise (The knowledge of principles, practices, and functions of effective human resources management)

Provides consultation and guidance appropriate to level and role
Established expertise in all HR systems and business tools/methodologies to produce quality results
Decisive and determined to achieve results
Prioritizes work, is attentive to detail, and develops thorough, high-quality and timely deliverables
Demonstrates ongoing willingness to be curious, receive feedback, and provide feedback
Shows evidence of continuous professional development
Effectively interprets both policies and changes to policies
Is technologically savvy, using systems and applications as required to meet business objectives

Relationship Management (The ability to manage interactions to provide service and to support the organization)

Provides outstanding partnership to all stakeholders
Develops a strong and positive reputation as a neutral and approachable P&C leader
Speaks into, communicates and demonstrates support for P&C direction as well as support for business direction
Has a reputation for good judgment in implementing suggestions and solutions
Thinks team; not self
Responds to situations that involve shifting priorities and simultaneous demands effectively

Consultation (The ability to provide guidance to organizational stakeholders.)

Commits to understanding the business/function they are partnering with
Ability to act as an influential partner
Gathers and analyzes facts and data for P&C & business solutions
Strategically and proactively identifies patterns requiring transactional P&C solutions
Exhibits confidence in interactions and puts others at ease
Establishes trust and consistently delivers on commitments
Organizes facts, ideas, and evidence logically and presents ideas clearly

Leadership/Influencing (The ability to direct and contribute to initiatives and processes within the organization.)

Listens and actively probes to identify potential challenges or solutions
Is persuasive and convincing in promoting ideas
Maintains composure, poise and professionalism even when faced with challenges or resistance
Seeks new ways to improve and recommends improvements to processes, transactions and outcomes
Implements plans using results-oriented goals for measuring success
Positively promotes P&C capabilities to the organization
Able to effectively implement organizational processes and initiatives
Contributes to creation and roll-out of new and consistent cross-service line P&C and business processes
Demonstrates flexibility, adaptability, and initiative

Critical Evaluation/Thinking (The ability to interpret information to make business decisions and recommendations.)

Maintains working knowledge of HR & business key statistics and metrics
Always curious; asks critical questions and challenges assumptions to prepare and interpret data studies/metrics
Gathers facts and analyzes data using systematic methods
Develops knowledge in the use of data, evidence-based decision-making, benchmarks, and P&C and business metrics to facilitate decision-making
Identifies sources of data and information and learns where to find the most relevant information for solving problems
Engages in preliminary analysis of collected data and reports finding to leader
Learns and leverages critical thinking and problem solving techniques
Deconstructs issues to identify root causes and makes sense of disparate information

Communication (The ability to effectively exchange information with stakeholders)

Demonstrates support for P&C organizational initiatives in communication with stakeholders
Promptly responds to stakeholder concerns via written, verbal, or electronic communication
Uses discretion when communicating sensitive information
Listens intently and seeks to understand stakeholder concerns at the operational level, able to facilitate requirements gathering from a neutral perspective
Possesses strong oral, written and presentation skills
Able to deliver well organized, impactful presentations
Provides constructive feedback effectively

Business Acumen (The ability to understand and apply information to contribute to the organization’s strategic plan.)

Demonstrates solid knowledge of business lines and services and has experience working with various business leaders on firm wide initiatives
Gathers, assembles, and reports metrics, key performance indicators, and trends
Identifies inefficiencies and provides process improvement recommendations
Demonstrates subject matter knowledge in multiple areas and can apply it effectively


Grant Thornton LLP promotes a nationally recognized culture of health and offers an extensive array of benefits to meet individual lifestyles. For a complete list of benefits, please visit

Founded in Chicago in 1924, Grant Thornton LLP (Grant Thornton) is the U.S. member firm of Grant Thornton International Ltd., one of the world’s leading organizations of independent audit, tax and advisory firms. Grant Thornton has revenues in excess of $1.3 billion and operates 58 offices across the U.S., with more than 565 partners and 8,000+ employees.

Grant Thornton works with a broad range of publicly- and privately-held companies, government agencies, financial institutions, and civic and religious organizations. Core industries served include consumer and industrial products, financial services, not-for-profit, private equity, and technology. Grant Thornton focuses on serving dynamic organizations that pursue growth holistically — whether through revenue improvement, leadership, mission fulfillment or innovation.

It is Grant Thornton’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

Requisition ID: 041947

Regional, REG
Regional, Regional