Global Mobility Coordinator

Grant Thornton - Chicago, Illinois
9/13/2018 8:59:41 PM

Grant Thornton is collaborative, entrepreneurial and on the move. As part of a dynamic global organization of 42,000 people serving clients in more than 120 countries, we have the agility and focus it takes to be a leader.

Global Mobility Coordinator

The Global Mobility Coordinator provides operational support to the Global Mobility function, enabling the team to deliver solutions to clients seamlessly across all relocation and immigration programs. This position provides service to and interacts with national, regional and local HR colleagues, employees and partners of the firm. This role also coordinates and interacts with the firm’s external vendors.

The Global Mobility Coordinator is a key member of the Global Mobility services infrastructure in the support of firmwide mobility goals and objectives. This role will directly support Global Mobility team members with the delivery of services, including all types of employee relocations, international candidate hires/transfers, and immigration sponsorship, doing so while demonstrating flexibility, adaptability and initiative.

Core Responsibilities:

Serve as a firm wide coordinator of domestic and international relocations, immigration sponsorship support for employees and partners of the firm
Collaborate with Global Mobility leadership regarding the sharing of information across internal departments and external vendors, ensuring seamless and accurate execution
Collaborate with Global Mobility leadership to support Grant Thornton employees, as necessary, including providing employees with assignment process information, assignment allowance details, etc.
Collaborate with internal stakeholders and partners (e.g., Payroll, Tax, Accounting, P&C, etc.) to support Grant Thornton employees
Maintain relationship with third party vendors; coordinate approvals, troubleshoot issues regarding invoicing
Track and maintain all Mobility/Immigration program activity
Prepare and submit requested reporting, as needed, on relocation and immigration activity
Create and maintain file records on assignments, relocations, applicants
Reconcile, prepare and process invoices
Prepare and process assignment allowance updates and wire transfers
Reconcile and process expense claims
Support the year-end income reporting and tax assistance processes
Support the year-end merit season process
Maintain current Mobility program materials and web content
Cross-train and support other Global Mobility roles
Perform special projects as assigned
Assist with Mobility-related initiatives and program enhancements
Exercise judgment and escalate issues when appropriate


Qualifications (Personal Characteristics, Skills/Abilities, Academic) – The ideal candidate will be:

A business-minded HR/Talent professional with experience supporting general HR roles and/or exposure to relocation and/or immigration programs, with demonstrated ability to thrive in a culture that is collaborative, service-oriented, and consultative
Highly detailed oriented, data driven, and customer-focused, with ability to solve problems and develop solutions
A strong team player with the ability to build good relationships with key stakeholders
Credible, adaptable, and someone who demonstrates strong initiative and ownership
Highly professional, results driven, with strong desire to continue learning to broaden knowledge, insight and perspective
Experienced in prioritization, with demonstrated ability to be effective in supporting multiple business leaders working across different business units
Collaborative and action-oriented, with ability to react positively and quickly to sudden and unpredictable change

The Ideal Candidate Will Possess:

Bachelor’s degree
Past experience functioning as an HR/Talent Coordinator and/or working with Global Mobility programs, preferably within consulting or professional services environment
Proven ability to consistently and positively contribute in a high-paced environment
Experience with U.S. business immigration work – non-immigrant/temporary and immigrant/permanent
A reputation for discretion, integrity, judgment, responsiveness, strong attention to detail and common sense
Solid PC skills with proficiency in MS Office including Word, Excel, and PowerPoint
Comfort with ambiguity; ability to use sound judgment to drive competing issues to resolution
Demonstrated flexibility working in a dynamic and rapidly changing organization
Strong written, listening and verbal communication skills, including the ability to empathize with employees
Knowledge of and sensitivity to country norms, global cultures and practices
A highly motivated self-starter, able to work with minimal supervision

Technical Expertise (The knowledge of principles, practices, and functions of effective mobility coordination)

Employs standard operating procedures and policies when performing transactions
Provides basic advice and guidance appropriate to level and role
Identifies ways to improve operational efficiency
Developing solid knowledge in HR and mobility systems and business tools/methodologies to produce quality results
Decisive and determined to achieve results
Prioritizes work, is attentive to detail, and develops thorough, high-quality and timely deliverables, which require little re-work
Demonstrates willingness to learn, and shows intellectual curiosity
Shows evidence of continuous professional development appropriate for level
Implements appropriate solutions within designated area of responsibility

Relationship Management (The ability to manage interactions, to provide service and to support the organization)

Provides outstanding customer service experience to employees and other stakeholders
Facilitates the resolution of transactional conflicts that arise in an effective manner
Develops a strong and positive reputation as a neutral and approachable Global Mobility representative
Communicates and demonstrates support for Global Mobility decisions passed down, even if not consistent with own point-of-view
Beginning to build a reputation for good judgment in implementing suggestions and solutions
Listens effectively to potential issues before reacting with solutions
Responds to situations that involve shifting priorities and simultaneous demands effectively
Consultation (The ability to provide guidance to organizational stakeholders)

Gathers and, when appropriate, analyzes facts and data for Mobility & business solutions
Raises issues and/or identifies patterns requiring transactional solutions
Identifies stakeholder needs and refers as appropriate
Exhibits confidence in interactions and puts others at ease
Establishes trust and delivers on commitments
Organizes facts, ideas, and evidence logically and presents ideas clearly
Remains composed when the unexpected occurs and maintains professionalism when faced with challenges

Leadership/Influencing (The ability to direct and contribute to initiatives and processes within the organization)

Listens actively to identify potential challenges or solutions
Makes Mobility transactional decisions within established policies and guidelines
Assists with the implementation of initiatives and escalates issues
Seeks new ways to improve and recommends improvements to Mobility processes, transactions and outcomes
Gains the knowledge and skill to implement organizational processes and initiatives
Contributes to creation and roll-out of new and consistent cross-service line Mobility and business processes
Demonstrates flexibility, adaptability, and initiative

Critical Evaluation/Thinking (The ability to interpret information to make business decisions and recommendations)

Gathers facts and analyzes data using systematic methods
Develops knowledge in the use of data, evidence-based decision-making, benchmarks, and Mobility and business metrics to facilitate decision-making
Identifies sources of data and information and learns where to find the most relevant information for solving problems
Engages in preliminary analysis of collected data and reports finding to Mobility leadership
Learns and leverages critical thinking and problem solving techniques
Deconstructs issues to identify root causes and makes sense of disparate information

Communication (The ability to effectively exchange information with stakeholders)

Demonstrates support for Global Mobility organizational initiatives in communication with stakeholders
Promptly responds to stakeholder concerns via written, verbal, or electronic communication
Uses discretion when communicating sensitive information
Listens intently and seeks to understand stakeholder concerns at the operational level
Possesses strong oral, written and listening skills

Business Acumen (The ability to understand and apply information to contribute to the organization’s strategic plan)

Demonstrates basic knowledge of business lines and services.
Gathers, assembles, and reports relevant metrics, key performance indicators, and trends
Identifies inefficiencies and provides process improvement recommendations
Demonstrates subject matter knowledge in own area and can apply it effectively
Is technologically savvy, using systems and applications as required to meet business objectives


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Founded in Chicago in 1924, Grant Thornton LLP (Grant Thornton) is the U.S. member firm of Grant Thornton International Ltd., one of the world’s leading organizations of independent audit, tax and advisory firms. Grant Thornton has revenues in excess of $1.3 billion and operates 58 offices across the U.S., with more than 565 partners and 8,000+ employees.

Grant Thornton works with a broad range of publicly- and privately-held companies, government agencies, financial institutions, and civic and religious organizations. Core industries served include consumer and industrial products, financial services, not-for-profit, private equity, and technology. Grant Thornton focuses on serving dynamic organizations that pursue growth holistically — whether through revenue improvement, leadership, mission fulfillment or innovation.

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Requisition ID: 041415

Chicago, IL
Chicago, Illinois

It is the policy of the firm to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

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