Tax Innovation Design Lead

Grant Thornton - New York City, New York
6/11/2018 6:20:08 AM

Grant Thornton is a collaborative, entrepreneurial firm on the move! As part of a dynamic, global organization of more than 47,000 people serving clients in more than 140 countries, we have the agility and focus it takes to be a leader.


We are looking for a forward-thinking Tax Innovation Design Lead to work as part of Grant Thornton’s Innovation Team supporting the Firm’s Tax practice innovation initiatives.

In this critical leadership role, you will work as part of a team of innovation professionals led by the Firm’s Innovation Design Director. As part of the Innovation Team, you will be accountable for helping to establish, execute, continuously improve, and lead the lifecycle of innovation activities required to help the Firm recast Tax practice challenges as opportunities, and ideate, design, prototype, measure, pivot, select, and deliver Tax innovation initiatives.

Working with a variety of internal and external stakeholders, business units, clients, and ecosystem partners, you will conduct and lead discovery and design interviews, workshops, exercises, and initiatives. You will produce innovative products and solutions that can be taken to market as Tax project accelerators, or deliver Tax operational efficiencies, or provide new business model Tax offerings.


You will work directly with the Firm’s Tax practice and market teams to understand operational efficiency and client service challenges and opportunities. You will help identify diverse, creative, and disruptive innovations that improve client service quality improvements, and/or allow improved Tax services to be delivered at lower cost. You will generate user-centered insights, and facilitate the identification, development, build/prototyping, and agile delivery of innovative Tax solutions. You will create innovative Tax products and assets that drive client value and firm-wide revenue, quality improvement, and market growth.

You will work with the Firm’s Innovation Design Director, and other Innovation Managers, to build rapport, collaborate, and partner with Innovation Owners within the Firm’s Tax practice. You will work with the Tax practice to (1) identify client and market challenges; (2) define innovation opportunities; (3) launch ideation campaigns using the Firm’s ideation platform; (4) develop innovation business cases; (5) execute innovation solution experiments; (6) use client and staff feedback to pivot, improve, and validate innovations; (7) define innovation features and groom user story backlogs; (8) plan and manage innovation development, delivery and deployment; (9) ensure innovation quality; and (10) measure innovation benefits and business case realization.

You will help define, improve, and use the Firm’s innovation process and leading practices to create quality outcomes. This involves working with Innovation Team emerging technology SMEs, collaborating with the Firm’s ecosystem of third-party providers and go-to-market team, and using Design Thinking tactics and tools to discover and design Tax innovation opportunities.

You will work closely with Innovation Team leaders to continually improve the Firm’s innovation delivery capabilities. You will help develop training, recruiting, and staffing programs, and participate in innovation planning, budgeting, and business development activities. You will maintain a good working relationship with teammates, clients and work effectively with client management and staff, at all levels, to gather information and perform duties.

Key Tax Innovation Manager responsibilities include:

· Schedule and facilitate discovery and design workshops

· Inventory in-flight innovations

· Prioritize in-flight innovations

· Launch innovation campaigns

· Identify new innovation ideas

· Evaluate innovation ideas

· Prioritize and down select ideas

· Assign idea owner(s)

· Prepare shark tank pitches

· Conduct shark tanks

· Identify innovation members

· Help Secure innovation funding

· Recruit and hire team members

· Stand-up innovation teams

· Identify viable commercial solutions

· Select technical architecture(s)

· Develop innovation visions

· Lead user-centered design efforts

· Produce Design Thinking artifacts

· Develop and refine prototypes

· Conduct prototyping workshops

· Present prototypes to end-users

· Use feedback to pivot/refine ideas

· Elaborate epic and features

· Ensure epics and features are understood

· Estimate innovation costs

· Estimate innovation benefits

· Secure benefits realization commitments

· Compile and refine business cases

· Present business cases to investment steering committee

· Secure innovation funding

· Help lead Release Planning Workshops

· Serve as Product Manager during Agile delivery

· Ensure Innovations are delivered and deployed in timely, cost effective manner

· Measure and report on realization of innovation business case benefits



‪What we are looking for in you includes:

· ‪10+ years of related work experience in a similar consulting practice or function, servicing cross-industry clients at a national level.

· ‪Strong business acumen and domain expertise

· Ability to think strategically and possess divergent thinking. Brings updated thinking to solve traditional challenges.

· Proven ability to prioritize and drive solution-centric efforts across a geographically distributed team of business and technology professionals

· ‪Prior experience in leading and managing a team

· ‪Bias towards results, with sound judgment and pragmatism

· ‪Strong background/experience with the utilization of digital, cloud-based emerging technologies and data analytics to drive innovation and client service

· Ability to be a high-impact player on multiple engagements

· ‪Outstanding communication skills and the ability to integrate with client facing teams to support and enable successful delivery or engagements

· Must have excellent oral and written communication skills - Ability to communicate difficult subject matter in a clear and concise fashion.

· Ability to effectively execute job duties in a collaborative manner and with sound judgement, pragmatism, and a bias toward results.

‪Some intangibles we're looking for in you:

· ‪You have experience with workshop facilitation across a variety of industries

· You are intellectually curious and prefer to work in collaborative teams

· You have a willingness and desire to put the client first

· ‪You have a bias toward action, you try things, and sometimes you fail

Up to 50% Travel required.


Grant Thornton LLP promotes a nationally recognized culture of health and offers an extensive array of benefits to meet individual lifestyles. For a complete list of benefits please visit

Founded in Chicago in 1924, Grant Thornton LLP (Grant Thornton) is the U.S. member firm of Grant Thornton International Ltd, one of the world’s leading organizations of independent audit, tax and advisory firms. Grant Thornton has revenue in excess of $1.7 billion and operates 59 offices across the United States with more than 590 partners and 8,500+ employees in the U.S. and at our Shared Services Center in Bangalore, India.

Grant Thornton works with a broad range of publicly and privately held companies, government agencies, financial institutions, and civic and religious organizations. Core industries served include consumer and industrial products, financial services, not-for-profit, private equity, and technology. Grant Thornton focuses on serving dynamic organizations that pursue growth holistically — whether through revenue improvement, leadership, mission fulfillment or innovation.

It is Grant Thornton’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

Requisition ID: 040452

New York City, NY
New York City, New York

It is the policy of the firm to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

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